1. Introduction

This Privacy Policy applies to all our services and any platforms we may use, including websites, mobile sites or apps, social media platforms, or any other technology or mechanism you may use to interact with us.

This site is owned and operated by AtomGate (“AtomGate”, “us”, “we”, “our”). The site is intended for use by a South African audience but may be accessed both in South Africa and abroad. For data protection purposes, AtomGate is the controller and, unless otherwise noted, is also the processor of data.

Information collected may be retained indefinitely and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction. This Privacy Policy will be reviewed periodically and may change from time to time.

2. Information We Collect

The types of personal information we may collect and process include, but are not limited to:

This information may be collected when you fill in a form (paper or electronic), contact us directly, request assistance with a service, or interact with any of our platforms.

3. How We Use Your Information

We collect and use your personal information to operate and improve the site and our services, including to:

4. Purpose of Processing

Your personal information may only be processed for the purpose for which it was provided. This includes:

Except as disclosed in this privacy policy, we do not share your personal information with any outside parties.

5. Sharing Your Information

We will only share your information with approved third-party providers where necessary for the purpose agreed to by you, or with government or law enforcement agencies where the law requires disclosure.

When we communicate with you, we will do so by electronic mail wherever possible and, where this is not possible, using the South African postal service. We will take reasonable measures to ensure the security of documents sent to you, but we cannot be held liable for any unauthorised access or disclosure once information has been sent.

6. Retention & Security

You acknowledge that your information will be stored by us. We will only process and retain your information for as long as the purpose for which it was collected remains relevant, or as required to comply with legal or regulatory requirements or to protect our legal interests. This may mean your information is retained for longer than the minimum period set out by law.

7. Your Rights

Right to Correction or Deletion

You have the right to request that we correct, destroy, or delete any personal information we hold about you that is inaccurate, irrelevant, out of date, incomplete, misleading, obtained without your permission, or that we are no longer authorised to retain.

Right to Withdraw Consent

You can withdraw your permission for us to use your information at any time, provided it does not affect processing that occurred:

Right to Object

You can object to the processing of your personal information at any time on reasonable grounds, including:

Right to Complain

You have the right to submit a complaint to the Information Regulator regarding an alleged interference with the protection of your personal information. You also have the right to institute civil proceedings regarding any such alleged interference.

8. Contact & Information Officer